Amazing Heating & Air Conditioning, Inc.
Doing business as Amazing Plumbing, Heating & Air / Call Amazing Home Services
Last Updated: August 13, 2026
Amazing Heating & Air Conditioning, Inc. (“Amazing Plumbing, Heating & Air,” “Amazing Home Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, your choices regarding your information, and the terms that apply when you choose to receive SMS/text messages from us.
This Privacy Policy applies to information collected through https://www.amazinghvac.com/, our online forms, and other interactions with us where this Privacy Policy is provided or referenced.
Amazing Heating & Air Conditioning, Inc.
2630 Georgetown Rd.
Baltimore, MD 21230
Phone: (410) 864-9280
Website: https://www.amazinghvac.com/
Questions concerning this Privacy Policy or our handling of personal information may be directed to us using the contact information provided on our website.
Depending on how you interact with us, we may collect information including:
First and last name
Email address
Telephone or mobile phone number
Information submitted through contact, scheduling, quote, or service request forms
Information relating to your service request, appointment, estimate, job, order, or customer account
Communications you send to us
SMS/text messaging consent and opt-in or opt-out status
Internet Protocol (IP) address
Browser and device information
Cookies and similar technologies
Website usage and interaction data
Advertising and analytics information
Some information is provided directly by you, such as when you submit a form, call us, schedule service, request an estimate, communicate with our team, or consent to receive text messages.
Other information, such as website usage information, may be collected automatically through cookies, analytics technologies, tags, pixels, and similar tools.
Where information is identified as optional, you may choose not to provide it. However, declining to provide information that is necessary to fulfill a particular request may prevent us from providing the requested service or responding to your inquiry.
We may use personal information to:
Respond to questions and inquiries
Provide requested information or estimates
Schedule, confirm, and manage appointments
Provide plumbing, heating, air conditioning, indoor air quality, and related services
Communicate with you regarding a requested or ongoing service
Provide appointment reminders and scheduling updates
Provide technician arrival or service-status updates
Communicate regarding estimates, orders, invoices, accounts, or other service-related matters
Provide customer support
Maintain and improve our website and services
Analyze website traffic and usage
Protect our website, customers, employees, and business
Detect or prevent fraud, misuse, or security incidents
Maintain appropriate business and transaction records
Comply with applicable laws and legal obligations
Send communications that you have requested or consented to receive
Carry out other purposes disclosed to you when information is collected
We may also use cookies and similar technologies for analytics, advertising, website functionality, and measuring the effectiveness of our advertising.
When you submit information through a contact form, scheduling form, quote request, or similar feature on our website, we may use the information you provide to respond to your request and communicate with you regarding the requested service.
If you provide a telephone number, we may use that number to contact you regarding your inquiry, requested appointment, estimate, service, job, or other customer-service matter.
Providing a telephone number does not by itself constitute consent to receive marketing text messages.
Where SMS consent is offered through a website form, SMS consent will be presented separately and will be optional.
If you choose to opt in to SMS communications from Amazing Plumbing, Heating & Air or Amazing Home Services, we will collect and use your mobile phone number and SMS consent information for the purposes described at the time of consent and in the SMS Terms of Service below.
SMS communications may include conversational and informational messages such as:
Appointment confirmations
Appointment reminders
Scheduling communications
Technician or service updates
Estimate or quote communications
Job-status updates
Order or account information
Customer-service communications
Responses to questions or requests you send to us
Other communications relating to services you have requested
No mobile opt-in information or text message consent will be shared with third parties or affiliates for their marketing or promotional purposes.
We do not sell or transfer your SMS opt-in consent to third parties for their own SMS marketing purposes.
We may use service providers that assist us in delivering communications and operating our business. Those service providers may process information on our behalf as necessary to provide their services, subject to appropriate restrictions and applicable law.
Your decision to consent to SMS communications is voluntary.
By opting in to receive SMS messages from Amazing Plumbing, Heating & Air / Amazing Home Services, you agree to receive conversational and informational SMS messages from us at the mobile number you provided.
Messages may include appointment confirmations and reminders, scheduling updates, technician and service updates, estimates, order or account information, customer-service communications, and other information related to services you have requested.
Messaging frequency may vary depending on your interactions with us, your appointments, and the services you request.
Message and data rates may apply. Your mobile carrier’s standard messaging and data charges may apply to messages sent or received in connection with our SMS program.
You may opt out of SMS communications at any time by replying STOP to a text message from us.
After you opt out, you may receive a confirmation message indicating that you have been unsubscribed. No additional SMS messages will be sent through that messaging program unless you subsequently opt in again, except as otherwise permitted or required by law.
For assistance with SMS communications, reply HELP to a message from us.
You may also contact us at:
Amazing Plumbing, Heating & Air
Phone: (410) 864-9280
Website: https://www.amazinghvac.com/
Consent to receive SMS messages is not a condition of purchasing goods or services.
You may withdraw your SMS consent at any time by following the opt-out instructions above.
For information about how we collect, use, and protect personal information, please review the remainder of this Privacy Policy.
Our website may use cookies, pixels, tags, and similar technologies to provide website functionality, understand website usage, measure advertising performance, and improve our services.
These technologies may collect information such as:
IP address
Browser type
Device information
Pages viewed
Referring websites
Interactions with our website
Approximate location derived from technical information
Advertising and analytics identifiers
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the website.
We may use third-party analytics services, including services provided by Google, to understand how visitors interact with our website.
These services may collect website usage information through cookies and similar technologies and use that information to provide analytics, reporting, and related services.
Third-party analytics providers process information according to their own privacy policies and our agreements with them.
We may use advertising services and technologies to measure advertising performance and display advertisements that may be relevant to users.
These services may use cookies, pixels, or similar technologies to understand interactions with our website and advertising.
Our use of advertising and analytics technologies does not change our commitment regarding SMS consent: mobile opt-in information and text message consent are not shared with third parties or affiliates for their marketing or promotional purposes.
Our website may contain links, buttons, widgets, or integrations associated with social media services and other external platforms.
Interactions with those services may allow the applicable third party to collect information about your browser, device, or interaction with our website.
Your interactions with third-party platforms are subject to the privacy policies and terms of those third parties.
We may disclose personal information when reasonably necessary to operate our business or provide requested services, including to service providers that perform functions on our behalf, such as:
Website hosting
Information technology services
Communications services
Customer-management systems
Analytics providers
Advertising and marketing service providers
Payment or transaction service providers
Professional advisers
Other vendors necessary to operate our business
These providers may process information only as necessary to perform services for us and subject to applicable contractual and legal requirements.
We may also disclose information:
When required by law, regulation, court order, subpoena, or other legal process
To protect our legal rights or property
To protect the safety of our customers, employees, or others
To investigate fraud, security incidents, or misuse
In connection with a merger, acquisition, financing, sale, reorganization, or transfer of all or part of our business or assets
With your direction or consent
Regardless of the foregoing, mobile opt-in information and SMS/text messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no internet transmission, electronic storage system, or method of electronic communication can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business records, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
Where information is processed based on consent, we may retain appropriate records relating to that consent, including SMS opt-in and opt-out records, as reasonably necessary to demonstrate compliance with applicable requirements.
Depending on applicable law and your location, you may have rights concerning your personal information, including the ability to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request information concerning how your data is processed
Opt out of certain marketing communications
You may unsubscribe from SMS messages at any time by replying STOP.
You may also use unsubscribe instructions provided in marketing emails, where applicable.
Certain information may need to be retained when required by law or for legitimate business purposes.
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of third-party websites before providing personal information to them.
Our website and services are intended for a general audience and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
We may use, preserve, or disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
We may also use or disclose information when reasonably necessary to establish, exercise, or defend legal claims or to protect the rights, property, security, or safety of our company, our customers, our employees, or others.
We may update this Privacy Policy periodically to reflect changes to our practices, services, technologies, or legal requirements.
When we make changes, we will post the revised Privacy Policy on this page and update the “Last Updated” date above.
Where required by applicable law, we will provide additional notice or obtain consent before applying material changes to information previously collected.
If you have questions about this Privacy Policy, our privacy practices, or our SMS communications, please contact:
Amazing Heating & Air Conditioning, Inc.
Amazing Plumbing, Heating & Air / Amazing Home Services
2630 Georgetown Rd.
Baltimore, MD 21230
Phone: (410) 864-9280
Website: https://www.amazinghvac.com/